Top 10 Freshworks Alternatives in 2024

Finding the perfect CRM for your business can be a challenge, especially if you’re seeking a Freshworks alternative. With numerous options available, it’s crucial to understand the features, pricing, and benefits of each platform. 

In today’s competitive market, businesses need robust customer relationship management (CRM) tools to manage their sales and customer interactions efficiently. While Freshworks CRM is a popular choice, it may not be the perfect fit for every organization. Whether you’re looking for a more cost-effective solution or one that offers unique features, exploring alternatives is essential. This article will provide a detailed comparison of the top 10 Freshworks alternatives, focusing on their key features, pricing, user reviews, and integration capabilities.

By the end of this guide, you’ll have a clear understanding of which CRM alternative suits your business needs best, helping you streamline operations and improve customer engagement.

Top Freshworks Alternatives

1. Qnvert

Introduction to Qnvert Qnvert is an omni-channel customer engagement platform designed to enhance your brand’s interaction with customers and prospects. It offers a comprehensive solution for businesses looking to optimize their customer engagement and data management processes.

Features of Qnvert

• Omnichannel Engagement: Seamlessly engage with customers across various channels, including email, SMS, and social media.
• Efficient Customer & Revenue Analytics: Gain insights into customer behaviour and revenue trends to make data-driven decisions.
• Workflow Automation: Automate repetitive tasks to save time and improve efficiency.
• Customizable Solutions: Tailor the platform to meet your specific business requirements.
• Data Security: Ensure your customer data is secure and properly segmented.
• Integration: Integrate with other platforms to maintain data integrity and streamline operations.

Pricing of Qnvert Qnvert offers a range of pricing plans, including a free trial to allow businesses to explore its features before committing. Specific pricing details are available upon request, ensuring customized solutions based on business needs.

User Reviews of Qnvert Qnvert has received excellent feedback from users, with an overall rating of 4.9 out of 5 stars. Users praise its comprehensive features, ease of use, and exceptional customer support.

The Bottom Line: Qnvert Qnvert stands out as a top Freshworks alternative due to its robust feature set, customizable solutions, and high user satisfaction. It’s an excellent choice for businesses looking to enhance their customer engagement and streamline their operations.

2. Salesmate

Introduction to Salesmate Salesmate is a modern CRM software designed to streamline sales processes and enhance customer relationships. It’s suitable for sales teams of all sizes, offering advanced automation and analytics features.

Features of Salesmate

• Advanced Automation: Automate sales workflows to improve efficiency.
• Sales Pipelines: Visualize and manage your sales pipeline effectively.
• Smart Emails: Utilize email tracking and automation to engage with customers.
• Built-in Calling & Texting: Communicate directly with customers from the CRM.
• Integration: Seamlessly integrate with other tools and platforms.

Pricing of Salesmate Salesmate offers several pricing options, starting with a Basic plan at $29 per user per month. They also provide a Pro plan at $49 per user per month and a Business plan at $79 per user per month. A 15-day free trial is available for all plans.

User Reviews of Salesmate Salesmate has an overall rating of 4.6 out of 5 stars on G2, with users highlighting its flexibility, ease of use, and effective automation features.

The Bottom Line: Salesmate Salesmate is a versatile and flexible CRM that offers comprehensive features and competitive pricing. It’s a strong Freshworks alternative for businesses looking to enhance their sales processes.

3. Zoho CRM

Introduction to Zoho CRM Zoho CRM is a well-established customer relationship management software that provides a suite of tools for sales force automation, process management, and performance analytics.

Features of Zoho CRM

• Sales Force Automation: Manage sales activities and automate tasks.
• Process Management: Streamline workflows and optimize processes.
• Performance Management: Track and analyze sales performance.
• Customization Options: Tailor the CRM to meet specific business needs.
• Omnichannel Communication: Engage with customers across multiple channels.

Pricing of Zoho CRM Zoho CRM offers four pricing plans: Standard at $14/user/month, Professional at $23/user/month, Enterprise at $40/user/month, and Ultimate at $52/user/month, all billed annually. A free trial is available.

User Reviews of Zoho CRM Zoho CRM has an overall rating of 4.0 out of 5 stars on G2. Users appreciate its extensive features and integration capabilities but note that it can be complex for first-time users.

The Bottom Line: Zoho CRM Zoho CRM is a powerful and flexible tool suitable for businesses of all sizes. Its wide range of features and competitive pricing make it a viable alternative to Freshworks.

4. Pipedrive

Introduction to Pipedrive Pipedrive is a CRM platform designed by salespeople for salespeople, focusing on activity-based selling and pipeline management.

Features of Pipedrive

• Activity-Based Selling: Focus on sales activities to drive results.
• Sales Software: Comprehensive tools for managing sales processes.
• Email Marketing: Integrate email marketing campaigns.
• Project Management: Manage projects and tasks within the CRM.
• Integration: Connect with various third-party tools and platforms.

Pricing of Pipedrive Pipedrive offers five pricing plans: Essential, Advanced, Professional, Power, and Enterprise. A free 14-day trial is available for all plans, with no credit card required.

User Reviews of Pipedrive Pipedrive has an overall rating of 4.2 out of 5 stars on G2. Users praise its intuitive interface and powerful sales features.

The Bottom Line: Pipedrive Pipedrive is an excellent Freshworks alternative for businesses focused on sales. Its intuitive design and robust feature set make it a top choice for sales teams.

5. HubSpot

Introduction to HubSpot HubSpot is an all-in-one customer platform that offers a wide range of tools for marketing, sales, customer service, and more.

Features of HubSpot

• Marketing Tools: Comprehensive tools for managing marketing campaigns.
• Sales Tools: Track and manage sales activities.
• Customer Service: Tools to improve customer support.
• Content Management: Manage and optimize content.
• AI Tools: Leverage AI for better insights and automation.
• App Integrations: Connect with a variety of apps and platforms.

Pricing of HubSpot HubSpot offers three pricing plans for its Marketing Hub: Starter, Professional, and Enterprise. A free plan with basic CRM features is also available.

User Reviews of HubSpot HubSpot Sales Hub has an overall rating of 4.4 out of 5 stars on G2. Users appreciate its user-friendly interface and powerful marketing tools.

The Bottom Line: HubSpot HubSpot is a robust and user-friendly platform that offers a comprehensive suite of tools for businesses. It’s a competitive Freshworks alternative, especially for marketing-focused teams.

6. Salesforce

Introduction to Salesforce Salesforce is a leading CRM platform that offers a wide range of products and services for sales, service, marketing, and more.

Features of Salesforce

• Customizability: Tailor the CRM to meet specific business needs.
• Integration Capabilities: Connect with various third-party tools.
• Powerful Reporting: Gain insights with advanced reporting tools.
• 360-Degree View: Comprehensive view of customer information.
• Efficient Lead Management: Manage leads and sales processes effectively.

Pricing of Salesforce Salesforce’s Data Cloud for Marketing offers a consumption-based pricing model, with the Data Cloud Starter for Marketing plan costing $108,000 USD per organization per year, billed annually.

User Reviews of Salesforce Salesforce Sales Cloud has an overall rating of 4.3 out of 5 stars on G2. Users highlight its extensive features and powerful integration capabilities.

The Bottom Line: Salesforce Salesforce is a robust and versatile CRM platform suitable for large enterprises. Its extensive customization and integration capabilities make it a strong Freshworks alternative.

7. Nimble CRM

Introduction to Nimble CRM Nimble CRM is a social customer relationship management solution that focuses on relationship management and prospect marketing.

Features of Nimble CRM

• Relationship Management: Manage and nurture customer relationships.
• Prospect Marketing: Effective tools for marketing outreach.
• Sales Automation: Automate sales processes for better efficiency.
• Inbox and Mobile CRM: Manage CRM activities from your inbox or mobile.
• Web Forms: Create and manage web forms for lead generation.
• Integration: Integrate with Microsoft 365 and Google Workspace.

Pricing of Nimble CRM Nimble offers monthly pricing at $29.90 per user/month and annual pricing at $24.90 per user/month. A free trial is available.

User Reviews of Nimble CRM Nimble has an overall rating of 4.5 out of 5 stars on G2. Users appreciate its simplicity and effective relationship management features.

The Bottom Line: Nimble CRM Nimble CRM is a simple yet powerful tool for managing customer relationships. It’s a viable Freshworks alternative for businesses focused on relationship management and marketing.

8. Agile CRM

Introduction to Agile CRM Agile CRM is a comprehensive customer relationship management system that offers tools for sales, marketing, and service.

Features of Agile CRM

• Sales Force Automation: Automate sales tasks and workflows.
• Marketing Automation: Manage and automate marketing campaigns.
• Customer Service: Tools for improving customer support.
• Integration: Connect with other platforms and tools.

Pricing of Agile CRM Agile CRM offers four pricing plans: Free, Starter, Regular, and Enterprise. The Free plan is available for up to 10 users, while the paid plans start at $14.99 per user/month.

User Reviews of Agile CRM Agile CRM has an overall rating of 4.0 out of 5 stars on G2. Users highlight its affordability and comprehensive feature set.

The Bottom Line: Agile CRM Agile CRM is an affordable and comprehensive solution for businesses looking to streamline their sales, marketing, and customer service processes. It’s a strong Freshworks alternative for small to medium-sized businesses.

9. Apptivo

Introduction to Apptivo Apptivo is a business management software that simplifies operations and provides powerful features for various business needs.

Features of Apptivo

• Sales Automation: Streamline sales activities and workflows.
• Data Management: Manage and secure business data.
• Integration: Connect with various third-party tools and platforms.
• Mobile Apps: Access CRM features on the go.
• Premium Support: Dedicated support for enterprise customers.

Pricing of Apptivo Apptivo offers four pricing plans: Lite, Premium, Ultimate, and Enterprise. Prices range from $10 to $25 per user per month, with a 30-day free trial available.

User Reviews of Apptivo Apptivo has an overall rating of 4.4/5 on G2. Users appreciate its affordability and extensive feature set.

The Bottom Line: Apptivo Apptivo is an affordable and feature-rich CRM solution suitable for businesses of all sizes. It’s a viable Freshworks alternative for those looking for a comprehensive business management tool.

10. Bitrix24

Introduction to Bitrix24 Bitrix24 is a comprehensive business management solution that offers a wide range of features, including CRM, tasks and projects, a contact center, and more.

Features of Bitrix24

• Collaboration: Tools for team collaboration and project management.
• CRM: Comprehensive customer relationship management features.
• Tasks and Projects: Manage tasks and projects efficiently.
• Contact Center: Centralize customer communication.
• Integration: Connect with other platforms and tools.

Pricing of Bitrix24 Bitrix24 offers five pricing plans: Free, Basic ($49/organization/month), Standard ($99/organization/month), Professional ($199/organization/month), and Enterprise ($399/organization/month). A 15-day free trial is available.

User Reviews of Bitrix24 Bitrix24 has an overall rating of 4.1 out of 5 stars on G2. Users highlight its extensive features and collaboration tools.

The Bottom Line: Bitrix24 Bitrix24 is a flexible and comprehensive business management solution suitable for businesses of all sizes. It’s a strong Freshworks alternative for those needing robust collaboration and CRM features.

Conclusion

Choosing the right CRM is crucial for the success of your business. This guide has explored the top 10 Freshworks alternatives, highlighting their key features, pricing, and user reviews. Whether you’re looking for advanced automation, robust integration capabilities, or affordable pricing, there’s a CRM on this list to meet your needs. Evaluate each option based on your specific requirements and take advantage of free trials to find the perfect fit for your business.

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